Luca Hayes

Owned order tracking across spreadsheets and Slack; built a centralized system used by both ops and support teams.

“Luca is the person you want in the room when things get stressful. Stayed late without being asked, never took credit for the team's work, and made the people around him better. I'd hire him again without hesitating.”

Analyzed booking flow to surface drop-off points; performed funnel analysis in Excel and collaborated directly with the product team on fixes.

“Luca explains complicated things in plain language and says so when he doesn't know something. That honesty made it easy for our team to trust him, and he was the same person in a hard meeting as in a good one.”

Analyzed pricing data across 15 vendors; built an Excel model to identify margin inconsistencies and recommended adjustments adopted by the procurement team.

“Luca asked questions because he wanted to understand, not to look smart. He treated classmates' ideas with real respect, and his integrity stood out when it would have been easier to cut a corner.”

Designed a structured tagging taxonomy for support tickets; enabled reporting on issue frequency and identified the top recurring problems driving volume.

“Luca noticed when teammates were struggling and offered help before anyone asked. He's candid, kind, and the same person whether the boss is watching or not.”