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    Luca Hayes

    4 verified endorsements

    Resume

    Endorsements

    4 verified

    Owned order tracking across spreadsheets and Slack; built a centralized system used by both ops and support teams.

    "Luca took ownership of a messy process and turned it into something the whole team relied on. Incredibly dependable."

    Endorsed by Sarah Mitchell
    Operations Lead · E-commerce Startup
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    Analyzed booking flow to surface drop-off points; performed funnel analysis in Excel and collaborated directly with the product team on fixes.

    "Luca's analysis directly shaped how we improved the booking funnel. Sharp, detail-oriented, and great to work with."

    Endorsed by James Park
    Product Manager · Local Services Marketplace
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    Analyzed pricing data across 15 vendors; built an Excel model to identify margin inconsistencies and recommended adjustments adopted by the procurement team.

    Endorsed by Dr. Karen Wu
    Professor of Economics · University of Texas at Austin
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    Designed a structured tagging taxonomy for support tickets; enabled reporting on issue frequency and identified the top recurring problems driving volume.

    "Luca has a knack for bringing structure to chaos. The tagging system transformed how we understood our support volume."

    Endorsed by Email-confirmed colleague
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